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PLEASE READ BEFORE APPLYING PRODUCTS ON YOUR PET

Thera-Paw, Inc. Return/Refund Policy for Standard Products

 (Thera-Paw Boot, Carpo-Flex Sports Wrap, Carpo-Flex-X, Sticky Pawz, Cushy Paw, etc …)

ANY OPENED ITEM RETURNED EVEN IN AS NEW CONDITION WILL BE HAVE A 20% RESTOCKING FEE CHARGED 

 

 

We want you to be completely satisfied with your Thera-Paw purchase.  Please know that modifications can be made to most of our Standard-sized Thera-Paw products.  Modifications will optimize fit and comfort.  Please contact us if you are interested in modifications for your purchased product.  All inquiries and requests for exchanges, refunds, or modifications, must be made within 14 days of purchase date.

 

For Thera-Paw boots: Thera-Paw boots were specifically designed for dogs with paw and pad injuries, and many customers order these boots as an alternative to continuous paw bandaging.  Some of these injuries include open wounds, pad burns, and digital amputations.  Because of their medical usage (and the risk of transmitting infection), Thera-Paw boots cannot be restocked once they have been worn by a pet, even if it merely for fitting purposes.  Therefore, please read the following terms and conditions carefully PRIOR to applying the boots on your dog.

 

  • Full refunds (excluding shipping) can only be issued if the item is returned to us unused and its original protective packaging has NOT been opened.
  • IF you ordered 2 products (e.g., 2 boots) and you need to assess fit, please apply a protective garment over your dog’s paw/limb (e.g., thin baby sock), and open just ONE package.  IF there is an issue with fit, please return the product(s) to us.  OPENED products need to be unused and be free from any pet hair and dirt.  All products where refunds are requested must be thoroughly inspected by Thera-Paw staff before refunds can be considered.  
  • Item must be received by Thera-Paw within 30 days of purchase date.
  • Please add the following Return Number Authorization to the outside of your package: 1124
  • Ship to:  Thera-Paw, Inc., Attention: RETURNS, 36 Hill and Dale Road, Lebanon, NJ 08833 US.
  • For refunds and exchanges, please enclose Thera-Paw packing slip and signed verification below.
  • Shipping charges are not reimbursable.
  • We cannot accept Thera-Paw items that have been purchased from locations or companies other than Thera-Paw.
  • If a standard-sized product is returned without following the above procedures, this item will not be modified, exchanged, reimbursed, returned, or re-sold and will therefore be donated to a non-profit animal rescue organization. 

 

 

 

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